Terms & Conditions

Terms and Conditions

Welcome to THE MONKEY MERCH. These Terms and Conditions ("Terms") govern your access to and use of our website, products, and services. By visiting our website or making a purchase, you agree to comply with and be bound by these Terms.

If you do not agree with any part of these Terms, please refrain from using our website or services.

1. Definitions

  • “We,” “Us,” “Our” – refers to THE MONKEY MERCH.

  • “You,” “User,” “Customer” – refers to the user accessing our site or purchasing products.

    “Website” – refers to [themonkeymerch.com].

2. Eligibility

By using our website, you confirm that you are at least 18 years old or using it under the supervision of a parent or legal guardian. We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion.

3. Products & Services

We offer gadgets and electronic accessories for purchase. All product descriptions, images, prices, and availability are subject to change without notice. We make every effort to ensure accuracy but do not guarantee that all information is error-free.

4. Pricing & Payments

  • All prices are listed in INR (₹) and include applicable taxes unless otherwise stated.

  • We accept various payment methods through secure third-party gateways.

  • By completing a transaction, you authorize us to charge the total order amount to your selected payment method.

5. Shipping Policy

We currently ship only within India.

  • Processing Time: 1–3 business days

  • Shipping Time: 5–10 business days (varies by location)

  • Shipping Charges: Displayed at checkout

Please review our full Shipping Policy for more information.

6. Replacement Policy

We offer replacements (not refunds) under the following conditions:

  • Product is damaged, defective, or incorrect

  • Request made within 7 days of delivery

  • Proof provided (e.g., photos, unboxing video)

Replacements are not offered for change of mind, used or damaged products, or certain non-returnable items.
 See our full Replacement Policy for complete details.

7. Order Cancellations

Orders can be cancelled within 24 hours of placement, provided the order hasn’t been shipped or processed. Once processed, cancellations are not possible.

8. Intellectual Property

All content on our website—including but not limited to text, graphics, logos, product images, and designs—is the property of THE MONKEY MERCH and is protected by copyright and trademark laws.

You may not use, reproduce, or distribute our content without written permission.

9. User Conduct

By using our website, you agree not to:

  • Use the website for any unlawful purpose

  • Attempt to interfere with website functionality or security

  • Upload any harmful or malicious content

  • Misrepresent your identity or payment details

Violation of these rules may lead to account suspension or legal action.

10. Privacy Policy

We collect personal data to fulfill orders and enhance user experience.
 Information collected includes your name, address, phone number, email, and payment details. We protect your data using standard security measures and never sell your information to third parties.

See our full Privacy Policy for more.

11. Disclaimer of Warranties

All products are provided “as is” and “as available.”
 We do not warrant that the website will be uninterrupted or error-free. While we aim to ensure accurate product information, we do not guarantee the completeness or reliability of any content.

12. Limitation of Liability

In no event shall THE MONKEY MERCH, its owners, or affiliates be liable for:

  • Any indirect or consequential damages

  • Loss of data, revenue, or profits

  • Delays or service interruptions beyond our control

Our total liability for any claim shall not exceed the amount paid by you for the product in question.

13. Governing Law

These Terms are governed by the laws of India, and any disputes shall be subject to the exclusive jurisdiction of the courts of [Thane/Maharashtra].

14. Amendments to Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective upon posting on the website. Continued use of our services after changes implies your acceptance.

15. Contact Information

If you have any questions about these Terms, please contact us:

  • Email: support@themonkeymerch.com

  • Phone: +91-8433863792

  • Address: 01, Matoshree Flat, Ground floor, Left side,
                         Sector 19-B , Kopar khairane,
                         Maharashtra - 400710

 

16. Consumer Rights

These Terms are subject to the Consumer Protection Act, 2019. Nothing in these Terms limits your statutory rights under applicable consumer laws in India.