Shipping Policy

Thank you for shopping with us at THE MONKEY MERCH. This Shipping Policy outlines the terms and conditions related to the shipping of products purchased on our website. Please review this policy carefully before placing an order.

1. Shipping Locations

We currently ship to all locations within India.
International shipping is not available at this time. If you are located outside India and would like to place an order, please contact us at support@themonkeymerch.com for more information.

2. Order Processing Time

Processing Time: All orders are processed within 48 hours of receipt. Orders are not shipped or delivered on Sundays or public holidays.
Order Confirmation: Once your payment is confirmed, you will receive an email with your order details and an estimated delivery date.
Peak Season Delays: During high-volume periods (e.g., holidays or sales events), order processing times may be slightly longer.

3. Shipping Methods & Delivery Time

We offer the following shipping method:

Standard Shipping: Delivered within 7–10 business days, depending on your location.

Note: Delivery timelines are estimates and may vary due to location, product availability, weather conditions, or courier delays.

4. Shipping Charges

We offer free shipping on all products within India. No additional shipping fees will be applied at checkout.

5. Order Tracking

Once your order is dispatched, you will receive a tracking number via email or SMS. You can track your order using the link provided or directly on the Shiprocket platform.

If you face any tracking issues, please contact our customer support team for assistance.

6. Delivery Restrictions

P.O. Boxes: We do not ship to P.O. Box addresses. Please provide a valid residential or business address.
Remote Areas: Some rural or remote locations may have extended delivery times or limited courier service. If your area is affected, we will notify you and offer an alternative solution if possible.

7. Taxes and Duties

No customs duties apply for domestic shipments within India.
State-specific taxes such as GST will be included in the final price at checkout. There are no hidden charges.

8. Delivery Issues

If you experience issues such as:

Delayed delivery
Damaged goods
Incorrect address or undelivered items

Please contact our support team at support@themonkeymerch.com or call us at +91-8433863792. We’ll work with our courier partners to resolve the issue as quickly as possible.

9. Missing or Lost Shipments

In rare cases where a shipment is lost or marked undeliverable:

We will coordinate with the courier service to locate your package.
If confirmed as lost, we will offer either a replacement or store credit, based on our terms.

10. Returns and Exchanges

For details on how to return or exchange a product, please refer to our Replacement Policy.
All return/exchange requests must follow our outlined procedures and timelines.

11. Customer Responsibilities

Please ensure your shipping address is complete and accurate at the time of placing your order.
We are not responsible for:

Delays or delivery failures due to incorrect address details.
Additional charges incurred for reshipping orders returned to us due to inaccurate addresses.

12. Contact Information

For any questions related to shipping, feel free to contact us:

Email: support@themonkeymerch.com
Phone: 8433863792
Address: 01, Matoshree Flat, Ground floor, Left side,
Sector 19-B , Kopar khairane,
Maharashtra - 400710

Legal Compliance

This Shipping Policy is in compliance with the Consumer Protection Act, 2019 and other applicable laws governing e-commerce in India.
We may update this policy from time to time to reflect changes in our logistics operations or legal requirements.

Disclaimer

While we strive to ensure a smooth delivery experience, delays may occur due to factors beyond our control (e.g., weather, courier issues, etc.).
We appreciate your patience and will assist you promptly in case of any concerns.