Retrun & Replacement Policy

At THE MONKEY MERCH (“we,” “our,” or “us”), we are committed to protecting your privacy and personal information. This Privacy Policy outlines how we collect, use, share, and safeguard your data when you visit our website, use our services, or interact with us in any other way.

By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

a. Personal Information

We may collect personal information that can identify you, including your full name, email address, phone number, billing and shipping address, and payment information. Payment information is processed securely through third-party payment gateways.

b. Non-Personal Information

We may collect non-identifiable information such as your browser type and version, IP address, device and location data, pages visited on our website, referring URLs, and time spent on pages.

c. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience. Cookies are small data files stored on your device. You can disable cookies through your browser settings, but doing so may affect certain features of our website.

2. How We Use Your Information

We use your information to process and fulfill orders, provide customer support, improve website functionality and performance, send transactional and service-related communications, respond to inquiries or feedback, send promotional emails with your explicit consent, comply with legal obligations, and prevent fraud.

3. Sharing Your Information

We do not sell or rent your personal information. However, we may share your information with service providers such as payment processors, courier partners, analytics providers, and other vendors who help us operate our business. We may also disclose information to legal authorities when required by law or legal proceedings. In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

4. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or misuse. While we strive to maintain a high level of security, no online platform can guarantee 100% protection.

5. Your Rights Under Indian Law

As per applicable Indian privacy regulations and the Digital Personal Data Protection Act, 2023, you may have rights relating to access, correction, deletion, withdrawal of consent, and objection to certain processing of your personal data, subject to applicable legal and contractual requirements.

To exercise your applicable rights, you may contact us at support@themonkeymerch.com or +91-8433863792.

6. Retention of Data

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable laws. Once the information is no longer required, we will securely delete or anonymize it where appropriate.

7. Marketing and Communication Preferences

If you opt in to receive promotional content, we may send you marketing emails. You can unsubscribe at any time by using the unsubscribe link provided in our emails or by contacting us directly.

8. Children's Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected personal information from a child, we will take reasonable steps to delete it promptly.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, security, or privacy practices of those websites. We encourage you to review their respective privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy periodically. Any revised version will be posted on this page with the updated effective date. We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data handling practices, please contact us.

Email: support@themonkeymerch.com

Phone: +91-8433863792

Address: 01, Matoshree Flat, Ground Floor, Left Side, Sector 19-B, Kopar Khairane, Maharashtra - 400710

Legal Compliance

This Privacy Policy is intended to comply with applicable Indian privacy and data protection requirements, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 and the Digital Personal Data Protection Act, 2023.