Retrun & Replacement Policy

Return & Replacement Policy

Thank you for shopping with THE MONKEY MERCH. We are committed to providing high-quality products and exceptional customer service. If you're not completely satisfied with your purchase, we offer replacements (not refunds) for eligible products as outlined below.

By making a purchase on our website, you agree to the terms of this Replacement Policy.

1. Eligibility for Replacement

We offer replacements in the following cases:

  • Defective or Damaged Goods: If the item you received is damaged or defective, you are eligible for a replacement.

     📸 To validate the damage or defect, please record a video during the unboxing process.

  • Incorrect Product Delivered: If you received the wrong product, we will replace it with the correct item.

  • Product Not as Described: If the product does not match the description on our website, a replacement will be issued.

Replacements are not provided for:

  • Change of mind or non-defective products

  • Custom or personalized items

  • Items purchased during sales or promotional events (unless otherwise specified)

2. How to Request a Replacement

To request a replacement:

  1. Contact Us:
     Email us at support@themonkeymerch.com or call us at +91-8433863792 within 7 days of receiving the product.

  2. Provide Details:
     Include your order number, a clear description of the issue, and supporting evidence (photos or unboxing video).

  3. Return Instructions:
     If applicable, we may request the item to be returned. Return instructions will be provided, and return shipping charges will be borne by us, depending on the situation.

Once your request is approved, we’ll ship the replacement within 7–14 business days.

3. Replacement Process

  • Defective/Damaged Items: Replaced with an identical or equivalent product.

  • Incorrect Items: Replaced with the correct product; we cover all related shipping costs.

All returned items must be in unused, original condition, with all original packaging intact.

4. Replacement Method

Once approved, your replacement product will be shipped to the address provided in the original order.

📦 Shipping typically occurs within 7–14 business days, based on product availability.

5. Exceptions to the Replacement Policy

Replacements are not applicable to:

  • Products showing customer-induced damage or signs of use

  • Items not returned in their original condition and packaging

  • Certain product types (e.g., personal care items, sealed electronics)

  • Digital products or services (unless malfunctioning or not as advertised)

6. Cancellation Policy

Orders can be cancelled within 24 hours of placing the order — provided they have not yet been processed or shipped.

After 24 hours or once the order is processed, cancellations are no longer possible.

7. Consumer Rights

In accordance with the Consumer Protection Act, 2019, customers have the right to request replacements for defective or damaged goods. If you're not satisfied with the resolution, you may escalate the issue to the Consumer Court or the Central Consumer Protection Authority (CCPA).

8. Contact Us

For assistance, please reach out to:

  • Email: support@themonkeymerch.com

  • Phone: +91-8433863792

  • Address: 01, Matoshree Flat, Ground floor, Left side,
                         Sector 19-B , Kopar khairane,
                         Maharashtra - 400710]

Legal Compliance

This Replacement Policy complies with the Consumer Protection Act, 2019 and other applicable Indian laws. We reserve the right to amend this policy at any time in accordance with legal or operational requirements.